:root{
  --blue:#1976d2;
  --blue-dark:#0f5fae;
  --blue-soft:#e1edfa;
  --teal:#1ca6a6;
  --teal-soft:#e8f7f7;
  --ink:#1b2537;
  --muted:#677489;
  --line:#dfe5ec;
  --line-dark:#cbd4df;
  --surface:#ffffff;
  --canvas:#f5f7fa;
  --success:#1f9d55;
  --success-soft:#e7f7ed;
  --warning:#c88511;
  --warning-soft:#fff4dc;
  --danger:#c2414b;
  --danger-soft:#fdeaea;
  --shadow:0 1px 2px rgba(20,38,63,.06);
  --radius:8px;
}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%}
body{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--canvas);font-size:13px}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
.app-shell{min-height:100vh;display:flex}
.sidebar{width:202px;flex:0 0 202px;background:#fff;border-right:1px solid var(--line);position:fixed;inset:0 auto 0 0;overflow-y:auto;z-index:20;display:flex;flex-direction:column}
.brand{height:82px;display:flex;flex-direction:column;justify-content:center;align-items:flex-start;padding:10px 19px;border-bottom:1px solid var(--line)}
.brand img{display:block;width:102px;height:auto}
.brand span{margin-top:3px;color:#667085;font-size:8.5px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}
.main-nav{padding:13px 8px 11px;border-bottom:1px solid #eef1f5;display:flex;flex-direction:column;gap:2px}
.main-nav:before{content:'PLAYER SERVICES';padding:0 7px 7px;color:#596578;font-size:9px;letter-spacing:.03em;font-weight:800}
.nav-item{border:0;background:transparent;color:#536073;border-radius:5px;width:100%;min-height:34px;display:flex;align-items:center;gap:9px;padding:7px 10px;text-align:left;transition:.15s ease;font-size:11px}
.nav-item:hover{background:#f3f6fa;color:var(--ink)}
.nav-item.active{background:var(--blue-soft);color:var(--blue);font-weight:700}
.nav-item>span{width:15px;text-align:center;font-size:14px;color:currentColor}
.nav-item b{margin-left:auto;min-width:20px;padding:2px 6px;border-radius:999px;background:#edf1f5;color:#566478;font-size:9px;font-weight:800;text-align:center}
.nav-item.active b{background:#fff;color:var(--blue)}
.sidebar-note{margin:auto 8px 10px;padding:10px;border:1px solid #cfe0ef;border-radius:7px;background:#f3f8fd;color:#53677a;display:flex;gap:8px;line-height:1.4}
.sidebar-note strong{color:#2d587d;font-size:9.5px}
.sidebar-note small{font-size:8.5px;color:#6d7b8d}
.status-dot{width:6px;height:6px;border-radius:50%;background:var(--success);margin-top:4px;flex:0 0 auto}
.agent-card{margin:0 8px 14px;padding:9px 8px;border:1px solid #d7e0e9;border-radius:999px;background:#f8fafc;color:#334054;display:flex;align-items:center;gap:7px}
.avatar{width:28px;height:28px;border-radius:50%;background:#10162f;color:#fff;display:grid;place-items:center;font-size:9px;font-weight:800;flex:0 0 auto}
.agent-card strong{display:block;font-size:9.5px}
.agent-card small{display:block;margin-top:1px;color:#7a8798;font-size:8px}
.agent-card button{margin-left:auto;border:0;background:transparent;color:#637185;font-size:16px;padding:2px}
.main-content{width:calc(100% - 202px);margin-left:202px;min-width:0;min-height:100vh}
.topbar{height:82px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 22px;position:sticky;top:0;z-index:15}
.eyebrow{margin:0 0 4px;color:#252f41;font-size:10px;font-weight:800;letter-spacing:.05em}
.topbar h1{margin:0;color:#525252;font-size:22px;line-height:1.15;font-weight:700}
.top-actions{display:flex;align-items:center;gap:10px}
.global-search{width:310px;min-height:36px;border:1px solid var(--line);border-radius:5px;background:#fff;display:flex;align-items:center;gap:7px;padding:0 10px}
.global-search span{color:#718096;font-size:16px}
.global-search input{width:100%;border:0;outline:0;background:transparent;color:#334155;font-size:11px}
.primary-button,.secondary-button,.icon-button{min-height:34px;border-radius:6px;padding:7px 12px;font-size:10px;font-weight:700;box-shadow:var(--shadow)}
.primary-button{background:var(--blue);border:1px solid var(--blue);color:#fff}
.primary-button:hover{background:var(--blue-dark);border-color:var(--blue-dark)}
.secondary-button{background:#fff;border:1px solid #7aaee5;color:var(--blue)}
.secondary-button:hover{background:#f7fbff}
.secondary-button:disabled{opacity:.45;cursor:not-allowed}
/* Open-in-Crisp is a real link so cmd-click and middle-click work. These rules
   make an anchor sit on the same line as the buttons beside it. */
a.primary-button,a.secondary-button{display:inline-flex;align-items:center;justify-content:center;text-decoration:none;box-sizing:border-box}
.icon-button{width:34px;padding:0;border:1px solid var(--line-dark);background:#fff;color:#334155;position:relative}
.notification-dot{position:absolute;width:5px;height:5px;border-radius:50%;background:var(--danger);right:6px;top:6px}
.view{display:none;padding:16px 18px 42px}
.view.active{display:block}
.welcome-row,.section-intro{min-height:56px;display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:11px}
.welcome-row h2,.section-intro h2{margin:0 0 4px;color:#525252;font-size:22px;line-height:1.15;font-weight:700}
.welcome-row p,.section-intro p,.panel-header p{margin:0;color:var(--muted);font-size:11px}
.date-chip{padding:7px 10px;border:1px solid var(--line);border-radius:6px;background:#fff;color:#667085;font-size:10px;font-weight:650;box-shadow:var(--shadow)}
.metric-grid{display:flex;flex-wrap:wrap;align-items:stretch;gap:8px;margin-bottom:12px}
.metric-card{flex:0 1 auto;inline-size:max-content;min-inline-size:145px;max-inline-size:190px;min-height:76px;padding:10px 12px;border:1px solid #cfe1f6;border-top:3px solid var(--metric-color,#5c9dde);border-radius:7px;background:var(--metric-bg,#fbfdff);box-shadow:var(--shadow);cursor:pointer;transition:.15s ease}
.metric-card:hover{border-color:var(--metric-color,#5c9dde);transform:translateY(-1px);box-shadow:0 4px 12px rgba(32,54,78,.08)}
.metric-top{display:flex;justify-content:space-between;align-items:center;gap:12px;color:#526174;font-size:9.5px;font-weight:750}
.metric-icon{width:23px;height:23px;border-radius:5px;display:grid;place-items:center;background:#fff;color:var(--metric-color,var(--blue));font-size:11px;border:1px solid rgba(100,120,140,.16)}
.metric-value{margin:4px 0 1px;color:#1f2a3c;font-size:22px;line-height:1.15;font-weight:800}
.metric-foot{color:#6d7d91;font-size:8px;line-height:1.2}
.content-grid{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:12px}
.panel{background:#fff;border:1px solid #edf0f3;border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}
.panel-header{min-height:58px;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:11px 14px;border-bottom:1px solid #edf0f3}
.panel-header h3{margin:0 0 3px;color:#2f3948;font-size:15px}
.panel-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.panel-actions select,.field-label select{min-height:33px;border:1px solid var(--line);border-radius:5px;background:#fff;color:#334155;padding:6px 28px 6px 9px;font-size:10px;outline:0}
.panel-actions select:focus,.field-label select:focus,.field-label input:focus,.field-label textarea:focus{border-color:#6da5dd;box-shadow:0 0 0 2px rgba(25,118,210,.08)}
.table-wrap{width:100%;overflow-x:auto}
table{width:100%;border-collapse:collapse;min-width:900px}
th{background:#e6e6e6;color:#20293a;font-size:9px;font-weight:750;text-align:left;padding:9px 10px;white-space:nowrap;text-transform:none;letter-spacing:0}
td{border-bottom:1px solid #edf0f3;color:#333d4e;padding:9px 10px;vertical-align:middle;font-size:10px;white-space:nowrap}
tbody tr{cursor:pointer}
tbody tr:hover{background:#f8fbff}
.player-cell{display:flex;align-items:center;gap:8px}
.table-avatar{width:27px;height:27px;border-radius:50%;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-size:8.5px;font-weight:800}
.player-cell strong,.cell-primary{display:block;color:#26364a;font-size:10px;font-weight:700}
.player-cell small,.cell-secondary{display:block;margin-top:2px;color:#778497;font-size:8.5px}
.stage-badge{display:inline-flex;align-items:center;padding:4px 7px;border-radius:999px;font-size:8.5px;font-weight:800;white-space:nowrap}
.stage-new_reply{background:var(--blue-soft);color:var(--blue)}
.stage-follow_up_due{background:var(--warning-soft);color:#94600a}
.stage-overdue{background:var(--danger-soft);color:#a43f3f}
.stage-waiting_for_player{background:#eef1f4;color:#616d7a}
.stage-needs_help,.stage-helping_choose{background:var(--teal-soft);color:#1a7272}
.stage-ready_to_extend{background:var(--success-soft);color:#187a40}
.stage-extended_not_booked{background:#eaf5f7;color:#24727b}
.stage-booked{background:var(--success-soft);color:#187a40}
.stage-not_interested,.stage-do_not_contact,.stage-closed{background:#eef1f4;color:#616d7a}
.stage-unassigned{background:var(--warning-soft);color:#94600a}
.stage-needs_reply{background:var(--danger-soft);color:#a43f3f}
.stage-waiting_on_player{background:#eef1f4;color:#616d7a}
.stage-crisp_resolved{background:var(--success-soft);color:#187a40}
.connection-banner{display:flex;align-items:flex-start;gap:9px;margin-bottom:11px;padding:9px 12px;border:1px solid var(--line);border-radius:7px;background:#fff;color:#53677a;font-size:9.5px;line-height:1.5;box-shadow:var(--shadow)}
.connection-banner strong{color:#2d587d}
.connection-banner.live{border-color:#bad6c4;background:#f2faf5;color:#38634a}
.connection-banner.live strong{color:#28583c}
.connection-banner.sample{border-color:#cfe0ef;background:#f3f8fd}
.connection-dot{width:6px;height:6px;border-radius:50%;background:var(--muted);margin-top:5px;flex:0 0 auto}
.connection-banner.live .connection-dot{background:var(--success)}
.connection-banner.sample .connection-dot{background:var(--warning)}
.due-overdue{color:var(--danger);font-weight:800}
.due-today{color:#94600a;font-weight:800}
.open-row{border:0;background:transparent;color:var(--blue);font-size:18px;padding:2px 5px}
.activity-feed{padding:2px 14px 12px}
.activity-item{display:flex;gap:9px;padding:11px 0;border-bottom:1px solid #edf0f3}
.activity-item:last-child{border-bottom:0}
.activity-icon{width:25px;height:25px;border-radius:5px;display:grid;place-items:center;flex:0 0 auto;background:var(--blue-soft);color:var(--blue);font-size:10px}
.activity-item p{margin:0;color:#536275;font-size:9.5px;line-height:1.45}
.activity-item time{display:block;margin-top:3px;color:#8490a0;font-size:8px}
.full-panel{min-height:500px}
.audience-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.audience-card{min-height:178px;padding:14px;border:1px solid #d7e3f0;border-radius:7px;background:#fbfdff;box-shadow:var(--shadow);display:flex;flex-direction:column}
.audience-top{display:flex;justify-content:space-between;align-items:flex-start}
.audience-icon{width:30px;height:30px;border-radius:6px;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-size:14px}
.audience-count{color:#1f2a3c;font-size:21px;font-weight:800}
.audience-card h3{margin:14px 0 5px;color:#26364a;font-size:13px}
.audience-card p{margin:0;color:var(--muted);font-size:9.5px;line-height:1.5}
.audience-actions{display:flex;gap:7px;margin-top:auto;padding-top:14px}
.audience-actions button{min-height:31px;padding:6px 10px;font-size:9px}
.boundary-card{margin-top:12px;padding:13px 15px;border:1px solid #bad6c4;border-left:3px solid var(--teal);border-radius:7px;background:#f2faf5;display:flex;gap:12px}
.boundary-icon{width:30px;height:30px;border-radius:50%;background:var(--teal-soft);color:var(--teal);display:grid;place-items:center;flex:0 0 auto;font-size:15px}
.boundary-card h3{margin:0 0 4px;color:#28583c;font-size:12px}
.boundary-card p{margin:0;color:#38634a;font-size:9.5px;line-height:1.5}
.integration-layout{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(320px,.6fr);gap:12px}
.architecture-flow{padding:22px 16px;display:grid;grid-template-columns:1fr 64px 1fr 64px 1.1fr;align-items:center}
.system-card{min-height:185px;padding:16px;border:1px solid #dce4ec;border-radius:7px;background:#fff;text-align:center}
.system-icon{width:38px;height:38px;border-radius:7px;display:grid;place-items:center;margin:0 auto 10px;font-size:15px;font-weight:800}
.system-card h4{margin:0 0 7px;color:#2e4055;font-size:14px}
.system-card p{margin:0 0 11px;color:var(--muted);font-size:9px;line-height:1.5}
.system-card small{display:inline-block;padding:4px 7px;border-radius:999px;font-size:7.5px;font-weight:850;letter-spacing:.03em;text-transform:uppercase}
.system-card.bubble .system-icon,.system-card.bubble small{background:#eef1f5;color:#5f6f82}
.system-card.crisp .system-icon,.system-card.crisp small{background:var(--blue-soft);color:var(--blue)}
.system-card.hatch .system-icon,.system-card.hatch small{background:var(--teal-soft);color:#1a7272}
.flow-arrow{text-align:center;color:#718096;font-size:19px}
.flow-arrow small{display:block;margin-top:4px;color:#8490a0;font-size:7.5px}
.integration-checklist .check-row{display:flex;align-items:flex-start;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line)}
.check-row>span{width:22px;height:22px;border-radius:50%;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-size:8px;font-weight:800}
.check-row strong{color:#34475a;font-size:10px}
.check-row p{margin:3px 0 0;color:var(--muted);font-size:8.5px;line-height:1.4}
.check-row em{margin-left:auto;padding:3px 6px;border-radius:999px;background:#eef1f4;color:#687386;font-size:7.5px;font-style:normal;font-weight:800}
.schedule-intro{align-items:center}
.schedule-summary{display:flex;gap:7px}
.schedule-summary span{min-width:86px;padding:8px 10px;border:1px solid var(--line);border-radius:6px;background:#fff;color:#738094;font-size:8.5px;text-align:center;box-shadow:var(--shadow)}
.schedule-summary strong{display:block;color:#27384c;font-size:18px;line-height:1.1}
.calendar-toolbar{display:grid;grid-template-columns:1fr minmax(340px,auto) 1fr;align-items:center;gap:18px;margin-bottom:10px}
.calendar-today-slot{display:flex;justify-content:flex-start}
.calendar-period-nav{display:grid;grid-template-columns:36px minmax(250px,auto) 36px;align-items:center;gap:10px;justify-content:center}
.calendar-nav-button,.calendar-today-button,.calendar-mode{min-height:31px;border:1px solid var(--line);background:#fff;color:#405166;font-size:9px;font-weight:750;box-shadow:var(--shadow)}
.calendar-nav-button{width:36px;border-radius:5px;font-size:19px;line-height:1}
.calendar-today-button{padding:5px 12px;border-radius:5px}
.calendar-range-label{min-width:250px;color:#304257;font-size:12px;text-align:center;white-space:nowrap}
.calendar-view-toggle{display:flex;justify-content:flex-end}
.calendar-mode{padding:5px 12px;border-radius:0}
.calendar-mode+ .calendar-mode{margin-left:-1px}
.calendar-mode:first-child{border-radius:5px 0 0 5px}
.calendar-mode:last-child{border-radius:0 5px 5px 0}
.calendar-mode.active{position:relative;border-color:var(--blue);background:var(--blue-soft);color:var(--blue)}
[hidden]{display:none!important}
.day-focus{margin-bottom:12px;padding:18px 20px;border:1px solid var(--line);border-radius:7px;background:#fff;box-shadow:var(--shadow)}
.day-focus div{display:flex;align-items:baseline;gap:12px;flex-wrap:wrap}
.day-focus span{color:var(--teal);font-size:8px;font-weight:800;text-transform:uppercase;letter-spacing:.06em}
.day-focus strong{color:#26364a;font-size:18px}
.day-focus small{color:#7a8798;font-size:9px}
.week-strip{display:grid;grid-template-columns:repeat(7,minmax(90px,1fr));gap:7px;margin-bottom:12px}
.week-day{min-height:76px;padding:9px;border:1px solid var(--line);border-radius:7px;background:#fff;color:#6a7688;text-align:left;box-shadow:var(--shadow)}
.week-day:hover{border-color:#9fc4e8;background:#f8fbff}
.week-day.active{border-color:var(--blue);background:var(--blue-soft);color:var(--blue)}
.week-day.today:not(.active){border-top:3px solid var(--teal)}
.week-day span{display:block;font-size:8px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}
.week-day strong{display:block;margin:4px 0 3px;color:#26364a;font-size:20px}
.week-day.active strong{color:var(--blue)}
.week-day small{font-size:7.5px;color:#7a8798}
.month-calendar{display:grid;grid-template-columns:repeat(7,minmax(90px,1fr));margin-bottom:12px;border:1px solid var(--line);border-radius:7px;background:#fff;overflow:hidden;box-shadow:var(--shadow)}
.month-weekday{padding:8px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);background:#f7f9fb;color:#738094;font-size:8px;font-weight:800;text-align:center;text-transform:uppercase}
.month-weekday:nth-child(7){border-right:0}
.month-day{position:relative;min-height:76px;padding:8px;border:0;border-right:1px solid var(--line);border-bottom:1px solid var(--line);background:#fff;color:#34475a;text-align:left}
.month-day:nth-child(7n){border-right:0}
.month-day:hover{background:#f8fbff}
.month-day.outside{background:#fafbfc;color:#a4adba}
.month-day.active{z-index:1;box-shadow:inset 0 0 0 2px var(--blue);background:var(--blue-soft)}
.month-day.today:not(.active){box-shadow:inset 0 3px 0 var(--teal)}
.month-day>span{display:block;font-size:10px;font-weight:800}
.month-day>strong{display:inline-block;margin-top:9px;padding:3px 6px;border-radius:999px;background:#e8f2fb;color:var(--blue);font-size:9px}
.month-day>small{display:block;margin-top:3px;color:#7a8798;font-size:7px}
.schedule-layout{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:12px}
.agenda-panel .panel-header select{min-height:33px;border:1px solid var(--line);border-radius:5px;background:#fff;color:#334155;padding:6px 28px 6px 9px;font-size:10px}
.agenda-list{padding:0 14px 14px}
.agenda-item{display:grid;grid-template-columns:82px minmax(0,1fr) auto;gap:12px;align-items:center;padding:14px 0;border-bottom:1px solid var(--line)}
.agenda-item:last-child{border-bottom:0}
.agenda-item.is-overdue{margin:0 -14px;padding:14px;border-left:3px solid var(--danger);background:#fffafa}
.agenda-time strong{display:block;color:#2f4054;font-size:10px}
.agenda-time span{display:block;margin-top:3px;color:#8490a0;font-size:8px}
.agenda-item.is-overdue .agenda-time strong{color:var(--danger)}
.agenda-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}
.agenda-main>p{margin:8px 0 5px;color:#33475b;font-size:10px;font-weight:700}
.agenda-main blockquote{margin:0;padding-left:9px;border-left:2px solid #d8e3ef;color:#738094;font-size:8.5px;line-height:1.45}
.agenda-actions{display:flex;gap:6px;align-items:center}
.agenda-actions button{min-height:31px;padding:6px 9px;font-size:8.5px;white-space:nowrap}
.empty-agenda{padding:50px 20px;text-align:center;color:#718096}
.empty-agenda strong{display:block;color:#405166;font-size:12px}
.empty-agenda p{margin:5px 0 0;font-size:9px}
.guide-list{padding:4px 14px 14px}
.guide-list>div{display:flex;gap:9px;padding:12px 0;border-bottom:1px solid var(--line)}
.guide-list>div:last-child{border-bottom:0}
.guide-list span{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;background:var(--blue-soft);color:var(--blue);font-size:8px;font-weight:800}
.guide-list p{margin:0;color:#68768a;font-size:8.5px;line-height:1.5}
.guide-list strong{color:#34475a}
.initiative-card{display:flex;justify-content:space-between;align-items:center;gap:22px;margin-bottom:12px;padding:14px 16px;border:1px solid #cfe0ef;border-left:3px solid var(--blue);border-radius:7px;background:#f8fbff;box-shadow:var(--shadow)}
.initiative-card h3{margin:2px 0 4px;color:#26364a;font-size:15px}
.initiative-card>div>p:last-child{margin:0;max-width:690px;color:#64748b;font-size:9.5px;line-height:1.5}
.initiative-stats{display:flex;gap:7px;flex:0 0 auto}
.initiative-stats div{min-width:62px;padding:7px 8px;border:1px solid #d9e5f1;border-radius:6px;background:#fff;text-align:center}
.initiative-stats strong{display:block;color:#26364a;font-size:17px}
.initiative-stats span{display:block;margin-top:2px;color:#7c8999;font-size:7.5px;text-transform:uppercase;font-weight:800}
.crisp-badge{display:inline-flex;align-items:center;padding:4px 7px;border-radius:999px;font-size:8.5px;font-weight:800;white-space:nowrap}
.crisp-unresolved{background:#fdebe7;color:#b54635}
.crisp-pending{background:#edf2f7;color:#607083}
.crisp-resolved{background:var(--success-soft);color:#187a40}
.case-toolbar{display:flex;justify-content:flex-end;gap:7px;margin-bottom:10px}
.status-split{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:10px}
.status-split>div{padding:12px;border:1px solid #dfe6ee;border-radius:8px;background:#fff;box-shadow:var(--shadow)}
.status-split label{display:block;margin-bottom:7px;color:#7c8999;font-size:8px;font-weight:850;letter-spacing:.04em;text-transform:uppercase}
.status-split small{display:block;margin-top:7px;color:#7c8999;font-size:8px;line-height:1.4}
.service-controls>.field-label{margin-bottom:9px}
.cert-history{margin-top:10px}
.cert-list{display:flex;flex-direction:column;gap:6px}
.cert-loading,.cert-empty{margin:0;padding:11px;border:1px dashed var(--line-dark);border-radius:6px;color:#7c8999;font-size:9.5px;text-align:center}
.cert-row{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:9px 11px;border:1px solid var(--line);border-radius:6px;background:#fff}
.cert-row.is-current{border-color:#9fc4e8;background:#f6fafe}
.cert-row.is-expired{opacity:.72}
.cert-main strong{display:inline-block;color:#26364a;font-size:11px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}
.cert-main small{display:block;margin-top:4px;color:#7a8798;font-size:8.5px}
.cert-tag{display:inline-block;margin-left:5px;padding:2px 6px;border-radius:999px;background:#eef1f4;color:#616d7a;font-size:7.5px;font-weight:800;letter-spacing:.03em;text-transform:uppercase;vertical-align:1px}
.cert-tag.current{background:var(--blue-soft);color:var(--blue)}
.cert-tag.booked{background:var(--success-soft);color:#187a40}
.cert-dates{display:flex;flex-direction:column;align-items:flex-end;gap:2px;flex:0 0 auto;color:#7a8798;font-size:8.5px;white-space:nowrap}
.cert-dates .cert-expired{color:var(--danger);font-weight:800}
.cert-dates .cert-adt{color:#5d7086;font-weight:700}
.info-item .dim{color:#a4adba;font-weight:600}
.followup-meta{margin:0 0 12px;padding:9px 11px;border:1px solid #cfe0ef;border-left:3px solid var(--blue);border-radius:6px;background:#f6fafe}
.followup-meta span{display:block;color:#2d587d;font-size:10.5px;font-weight:800}
.followup-meta small{display:block;margin-top:3px;color:#5d7086;font-size:9px}
.followup-meta.is-overdue{border-color:#e4b5b5;border-left-color:var(--danger);background:#fdf6f6}
.followup-meta.is-overdue span{color:#a43f3f}
.followup-empty{margin:0 0 12px;padding:9px 11px;border:1px dashed var(--line-dark);border-radius:6px;color:#7c8999;font-size:9.5px}
.followup-actions{display:flex;gap:7px;margin-top:4px}
.followup-actions button{min-height:33px}
.field-label input:disabled{background:#f4f6f8;color:#8b96a4;cursor:not-allowed}
.agenda-author{display:block;margin-top:6px;color:#8b96a4;font-size:8px;font-weight:700}
.compact-conversation .conversation-header>div p{margin:3px 0 0;color:#7a8798;font-size:8px}
.compact-conversation .message-thread{max-height:235px}
.conversation-foot{padding:8px 11px;border-top:1px solid var(--line);background:#fbfcfd;color:#7c8999;font-size:8px}
.drawer-backdrop,.modal-backdrop{position:fixed;inset:0;background:rgba(20,31,46,.40);opacity:0;pointer-events:none;transition:.2s;z-index:40}
.drawer-backdrop.open,.modal-backdrop.open{opacity:1;pointer-events:auto}
.player-drawer{position:fixed;z-index:50;top:0;right:0;width:min(620px,100%);height:100vh;background:#f6f8fb;border-left:1px solid #dce4ed;box-shadow:-14px 0 40px rgba(24,39,58,.16);transform:translateX(100%);transition:.22s;display:flex;flex-direction:column}
.player-drawer.open{transform:translateX(0)}
.drawer-header{padding:18px;border-bottom:1px solid #dfe6ee;background:#fff;display:flex;justify-content:space-between;gap:14px}
.drawer-header h2{margin:3px 0;color:#29384b;font-size:21px}
.drawer-header>div>p:last-child{margin:0;color:var(--muted);font-size:9.5px}
.close-button{width:30px;height:30px;border:0;border-radius:6px;background:#f1f4f7;color:#4f5d70;font-size:19px;line-height:1}
.drawer-content{overflow:auto;padding:12px 12px 34px}
.drawer-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.info-card{padding:13px;border:1px solid #dfe6ee;border-radius:8px;background:#fff;box-shadow:var(--shadow)}
.info-card h4{margin:0 0 10px;color:#718095;font-size:8.5px;font-weight:850;letter-spacing:.055em;text-transform:uppercase}
.info-list{display:grid;grid-template-columns:1fr 1fr;gap:9px}
.info-item label{display:block;margin-bottom:3px;color:#8b96a4;font-size:7.5px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}
.info-item strong{color:#34475a;font-size:9.5px}
.service-controls{margin-top:10px}
.service-controls .control-row{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-bottom:9px}
.field-label{display:block;color:#556172;font-size:8.5px;font-weight:750}
.field-label select,.field-label input,.field-label textarea{display:block;width:100%;margin-top:5px;min-height:34px;border:1px solid #d7dce3;border-radius:5px;background:#fff;color:#334155;padding:8px 9px;font-size:10px;outline:0}
.field-label textarea{resize:vertical;line-height:1.5}
.conversation{margin-top:10px;border:1px solid #dfe6ee;border-radius:8px;background:#fff;overflow:hidden;box-shadow:var(--shadow)}
.conversation-header{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;border-bottom:1px solid var(--line);background:#fbfcfd}
.conversation-header h4{margin:0;color:#34475a;font-size:10px}
.channel-chip{padding:3px 6px;border-radius:999px;background:var(--blue-soft);color:var(--blue);font-size:7.5px;font-weight:800}
.message-thread{max-height:315px;overflow:auto;padding:14px;background:#f8fafc}
.message{display:flex;margin-bottom:10px}
.message.inbound{justify-content:flex-start}
.message.outbound{justify-content:flex-end}
.bubble-message{max-width:78%;padding:8px 10px;border-radius:8px;font-size:9.5px;line-height:1.45}
.inbound .bubble-message{background:#fff;border:1px solid #dfe4ea;border-bottom-left-radius:3px;color:#344054}
.outbound .bubble-message{background:var(--blue);color:#fff;border-bottom-right-radius:3px}
.message-time{display:block;margin-top:4px;font-size:7.5px;opacity:.7}
.message-body{display:block;white-space:pre-wrap;word-break:break-word}
.thread-loading,.thread-empty{margin:0;padding:14px 4px;color:#8a95a3;font-size:9px;text-align:center}
.thread-older{display:flex;justify-content:center;margin-bottom:10px}
.thread-older .secondary-button{min-height:26px;padding:5px 10px;font-size:8px}
/* An AI reply is not a colleague having handled it, and an internal note was
   never seen by the player. Both need to be obvious at a glance. */
.message-tag{display:inline-block;margin:0 0 5px;padding:2px 5px;border-radius:999px;font-size:7px;font-weight:800;letter-spacing:.03em;text-transform:uppercase}
.message-tag.bot{background:#fff3d6;color:#8a5b00}
.message-tag.note{background:#ede9fe;color:#4c3d95}
.outbound .message-tag.bot{background:rgba(255,255,255,.9);color:#8a5b00}
.message.is-internal{justify-content:center}
.message.is-internal .bubble-message{max-width:92%;background:#faf8ff;border:1px dashed #c4b5fd;color:#4b4463;border-radius:8px}
.message.is-bot.outbound .bubble-message{background:#4b7fbe}
.message-file{display:block;margin-top:5px;font-size:8px;font-weight:700;color:inherit}
.message-event{margin:0 0 10px;text-align:center;color:#94a3b8;font-size:7.5px;font-style:italic}
.message-event span{display:block;opacity:.75;font-style:normal}

/* Other conversations with the same player. 39% of players have more than one,
   so this card is on screen often and has to stay compact. */
.related-card{margin-top:10px}
.related-list{display:flex;flex-direction:column;gap:6px}
.related-empty{margin:0;color:#8a95a3;font-size:9px}
.related-warning{margin:0 0 4px;padding:7px 9px;border-left:3px solid var(--warning,#eda100);border-radius:0 5px 5px 0;background:#fffaf0;color:#7a5b18;font-size:8.5px;line-height:1.45}
.related-row{border:1px solid var(--line);border-radius:6px;background:#fff;overflow:hidden}
.related-head{display:flex;align-items:stretch}
.related-toggle{flex:1;min-width:0;display:flex;align-items:center;gap:6px;padding:8px 10px;border:0;background:transparent;text-align:left;cursor:pointer}
.related-toggle:hover{background:#f7fbff}
.related-when{flex:0 0 auto;color:#475569;font-size:8.5px;font-weight:800}
.related-state{flex:0 0 auto;padding:2px 6px;border-radius:999px;font-size:7px;font-weight:800;background:#eef2f7;color:#475569}
.related-state.state-unresolved{background:#fff1f0;color:#b4342f}
.related-state.state-pending{background:#fff8e6;color:#8a5b00}
.related-state.state-resolved{background:#eefaf1;color:#1c7a3e}
.related-tag{flex:0 0 auto;padding:2px 6px;border-radius:999px;background:#fff3d6;color:#8a5b00;font-size:7px;font-weight:800}
.related-tag.unread{background:#ffe6e4;color:#b4342f}
.related-tag.profile{background:#ede9fe;color:#4c3d95}
.related-warning.is-profile{border-left-color:#7c6bd6;background:#faf8ff;color:#4c3d95}
.related-preview{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#64748b;font-size:8.5px}
.related-open{flex:0 0 auto;display:flex;align-items:center;padding:0 10px;border-left:1px solid var(--line);color:var(--blue);font-size:8px;font-weight:800;text-decoration:none}
.related-open:hover{background:#f7fbff}
.related-thread{padding:10px;border-top:1px solid var(--line);background:#f8fafc}

/* Message templates. Shared by everyone, so the list has to make it obvious
   who touched a template last. */
.template-intro-actions{display:flex;align-items:center;gap:12px}
.template-archive-toggle{display:flex;align-items:center;gap:5px;color:#64748b;font-size:9px;font-weight:700;white-space:nowrap}
.template-layout{display:grid;grid-template-columns:minmax(0,330px) minmax(0,1fr);gap:12px;align-items:start}
.template-list{max-height:560px;overflow:auto;padding:10px}
.template-none{margin:0;padding:16px 4px;color:#8a95a3;font-size:9.5px;text-align:center}
.template-search{padding:9px 10px 0}
.template-search input{width:100%;min-height:30px;padding:0 9px;border:1px solid var(--line);border-radius:5px;background:#fff;color:#334155;font-size:9px;outline:0}
.template-search input:focus{border-color:#7aaee5}
.template-row-name em{margin-left:5px;color:#9aa6b4;font-size:7.5px;font-style:normal;font-weight:700;text-transform:uppercase}
.template-row{display:block;width:100%;margin-bottom:5px;padding:9px 10px;border:1px solid var(--line);border-radius:6px;background:#fff;text-align:left;cursor:pointer}
.template-row:hover{background:#f7fbff;border-color:#bcd8f2}
.template-row.is-active{border-color:var(--blue);background:#f2f8ff;box-shadow:inset 2px 0 0 var(--blue)}
.template-row.is-archived{opacity:.62}
.template-row-name{display:block;color:#34475a;font-size:10px;font-weight:800}
.template-row-body{display:block;margin-top:3px;color:#748596;font-size:8.5px;line-height:1.45}
.template-row-meta{display:block;margin-top:4px;color:#9aa6b4;font-size:7.5px;font-weight:700}
.template-editor{padding:12px}
.template-empty{padding:22px 16px;color:#8a95a3;font-size:9.5px;line-height:1.6;text-align:center}
.template-empty p{margin:0}
.template-fields{margin-top:10px}
.template-fields-label{margin:0 0 5px;color:#8a95a3;font-size:8px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}
.template-fields-label span{font-weight:700;letter-spacing:0;text-transform:none}
.template-chips{display:flex;flex-wrap:wrap;gap:5px}
.template-chip{padding:4px 8px;border:1px solid #c8dcec;border-radius:999px;background:#fff;color:#36516d;font-size:8px;font-weight:700;cursor:pointer}
.template-chip:hover{background:var(--blue-soft);border-color:#7aaee5}
.template-preview{margin-top:12px;padding:10px;border:1px dashed #cbd8e6;border-radius:6px;background:#f8fbfe}
.template-preview-text{margin:0;color:#3a4a5c;font-size:9.5px;line-height:1.6;white-space:pre-wrap}
.template-preview-toggle{display:inline-flex;align-items:center;gap:4px;margin-left:8px;color:#8a95a3;font-size:8px;font-weight:700;letter-spacing:0;text-transform:none;cursor:pointer}
.template-conflict{margin-bottom:10px;padding:9px 10px;border-left:3px solid #eda100;border-radius:0 5px 5px 0;background:#fffaf0;color:#7a5b18;font-size:8.5px;line-height:1.5}
.template-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px;padding-top:12px;border-top:1px solid var(--line)}
.secondary-button.danger{border-color:#e6b4b1;color:#b4342f}
.secondary-button.danger:hover{background:#fff6f5}
.link-button{padding:0;border:0;background:none;color:var(--blue);font-size:8.5px;font-weight:800;text-decoration:underline;cursor:pointer}
/* Tags. A judgement about one conversation, set by a person. */
.tag-block{margin:0 0 14px}
.tag-block>label{display:block;margin:0 0 6px;color:#8a95a3;font-size:8px;font-weight:800;letter-spacing:.05em;text-transform:uppercase}
.tag-block>small{display:block;margin-top:6px;color:#8a95a3;font-size:8px;line-height:1.5}
.tag-row{display:flex;flex-wrap:wrap;gap:5px}
.tag-chip{padding:4px 9px;border:1px solid var(--line);border-radius:11px;background:#fff;color:#8794a3;font-size:8.5px;font-weight:700;cursor:pointer;transition:.12s}
.tag-chip:hover{border-color:#9ab6d4;color:#41689a}
.tag-chip.is-on{border-color:#7aaee5;background:#eef6fe;color:#2f5680}
.tag-chip.is-on span{margin-left:2px;opacity:.55}
.tag-chip.is-new{border-style:dashed;color:#9aa6b4}
.tag-chip.is-danger{border-color:#e3b7b7;color:#a4564f}
.tag-chip.is-danger:hover{background:#fdf1f1;border-color:#d38b8b}
/* Set on the Crisp side, not here. Visually distinct so nobody reads a Crisp
   segment as something this app is managing. */
.tag-chip.is-crisp{border-color:#d8cdea;background:#f8f5fd;color:#6b5b8a}
.tag-chip.is-crisp em{font-style:normal;font-weight:800;opacity:.6}
.tag-chip.is-crisp.is-mapped{cursor:default;opacity:.75}
.tag-chip.is-crisp.is-mapped em{font-size:7.5px;text-transform:uppercase}

/* Tags under the stage badge in a queue row. */
.row-tags{display:flex;flex-wrap:wrap;gap:3px;margin-top:4px}
.row-tag{padding:2px 6px;border-radius:8px;background:#eef1f5;color:#68758a;font-size:7.5px;font-weight:700;line-height:1.5}
.row-tag.is-danger{background:#fbeaea;color:#a4564f}

/* Do Not Contact. Loud on purpose: it is a rule about the player, and it holds
   across every conversation they have. */
.suppression-banner{display:flex;gap:10px;align-items:center;justify-content:space-between;margin:0 0 14px;padding:10px 12px;border:1px solid #e3b7b7;border-left:3px solid #c0605a;border-radius:6px;background:#fdf4f4}
.suppression-banner strong{display:block;color:#8f453f;font-size:9.5px;font-weight:800}
.suppression-banner small{display:block;margin-top:2px;color:#9a6b66;font-size:8px;line-height:1.5}
.suppression-banner em{display:block;margin-top:4px;color:#7d5450;font-size:8.5px;font-style:italic}

/* The bulk-send safety. Deliberately prominent: it is the last thing between
   an agent in a hurry and a message to somebody who already travelled. */
.send-guard{display:flex;gap:8px;align-items:flex-start;margin:0 0 12px;padding:10px;border:1px solid #cfe0f0;border-radius:6px;background:#f7fbff;cursor:pointer}
.send-guard input{margin-top:2px;flex:0 0 auto}
.send-guard strong{display:block;color:#2f5680;font-size:9px;font-weight:800;line-height:1.4}
.send-guard small{display:block;margin-top:3px;color:#6b7f95;font-size:8px;line-height:1.45}
.send-guard small.is-warning{color:#8a5b00}
.composer-template-note{margin:-4px 0 12px;padding:8px 10px;border-left:3px solid var(--blue);border-radius:0 5px 5px 0;background:var(--blue-soft);color:#2f5680;font-size:8.5px;line-height:1.5}
@media(max-width:1000px){.template-layout{grid-template-columns:1fr}.template-list{max-height:280px}}
.quick-reply{display:flex;gap:7px;padding:9px;border-top:1px solid var(--line)}
.quick-reply input{flex:1;min-height:34px;border:1px solid #d8dde4;border-radius:5px;padding:0 9px;font-size:9.5px;outline:0}
.quick-reply input:focus{border-color:#6da5dd;box-shadow:0 0 0 2px rgba(25,118,210,.08)}
.modal-backdrop{display:grid;place-items:center;z-index:70}
.modal{width:min(610px,calc(100% - 30px));border:1px solid #d5dee8;border-radius:10px;background:#fff;box-shadow:0 22px 70px rgba(22,36,53,.28);overflow:hidden;transform:translateY(10px);transition:.2s}
.modal-backdrop.open .modal{transform:translateY(0)}
.modal-header,.modal-footer{padding:14px 18px;display:flex;justify-content:space-between;align-items:center;background:#fff}
.modal-header{border-bottom:1px solid var(--line)}
.modal-header h2{margin:3px 0 0;color:#2b3c50;font-size:19px}
.modal-body{padding:16px 18px}
.modal-footer{border-top:1px solid var(--line);justify-content:flex-end;gap:8px;background:#fafbfd}
.recipient-summary{margin-bottom:12px;padding:9px 10px;border:1px solid #cfe0ef;border-radius:6px;background:#f3f8fd;color:#53677a;font-size:9.5px}
.recipient-pills{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}
.recipient-pill{padding:3px 6px;border:1px solid #c8dcec;border-radius:999px;background:#fff;color:#36516d;font-size:7.5px;font-weight:700}
.recipient-note{margin:8px 0 0;padding-top:7px;border-top:1px solid #d5e4f1;color:#5d7086;font-size:8.5px;line-height:1.45}
.modal-body .field-label{margin-bottom:12px}
.message-guidance{display:flex;gap:8px;padding:9px 10px;border-left:3px solid var(--teal);background:#f3fbfb;color:#526f78;font-size:8.5px;line-height:1.45}
.message-guidance p{margin:0}
.lockout{position:fixed;inset:0;z-index:200;display:grid;place-items:center;padding:24px;background:var(--canvas)}
.lockout-card{width:100%;max-width:400px;padding:28px 26px;border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:0 2px 14px rgba(20,38,63,.06);text-align:center}
.lockout-card img{width:124px;height:auto;display:block;margin:0 auto 18px}
.lockout-card h1{margin:0 0 7px;color:#26364a;font-size:18px;font-weight:700}
.lockout-card p{margin:0;color:var(--muted);font-size:10.5px;line-height:1.6}
.lockout-email{margin-top:10px!important;padding:7px 10px;border:1px solid var(--line);border-radius:6px;background:#f7f9fb;color:#425468!important;font-size:10px;font-weight:700;word-break:break-all}
.lockout-actions{display:flex;gap:8px;justify-content:center;margin-top:18px}
.lockout-actions button{min-width:112px}
.lockout-foot{margin-top:16px!important;padding-top:14px;border-top:1px solid var(--line);font-size:9px!important}
.toast{position:fixed;right:20px;bottom:20px;z-index:100;padding:10px 14px;border-radius:7px;background:#26384b;color:#fff;box-shadow:0 8px 24px rgba(25,40,60,.22);font-size:10px;font-weight:700;transform:translateY(18px);opacity:0;pointer-events:none;transition:.2s}
.toast.show{transform:translateY(0);opacity:1}
@media(max-width:1200px){.content-grid,.schedule-layout{grid-template-columns:1fr}.activity-panel,.schedule-guide{display:none}.architecture-flow{grid-template-columns:1fr 45px 1fr 45px 1fr}.global-search{width:250px}.audience-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.week-strip{overflow-x:auto;grid-template-columns:repeat(7,minmax(100px,1fr))}}
@media(max-width:850px){.sidebar{width:70px;flex-basis:70px}.main-content{width:calc(100% - 70px);margin-left:70px}.brand{padding:12px 8px;align-items:center}.brand img{width:54px}.brand span,.main-nav:before,.nav-item>span+*{display:none}.nav-item{justify-content:center;padding:8px}.nav-item>span{font-size:16px}.nav-item b{display:none}.sidebar-note{display:none}.agent-card{justify-content:center;border:0;background:transparent;padding:4px;margin-bottom:14px}.agent-card>div:not(.avatar),.agent-card button{display:none}.topbar{padding:0 12px}.global-search{display:none}.view{padding:12px}.integration-layout{grid-template-columns:1fr}.top-actions{gap:6px}}
@media(max-width:650px){.welcome-row,.section-intro{display:block}.date-chip{display:inline-block;margin-top:10px}.audience-grid{grid-template-columns:1fr}.architecture-flow{display:flex;flex-direction:column;gap:9px}.flow-arrow{transform:rotate(90deg)}.system-card{width:100%;min-height:0}.drawer-grid,.service-controls .control-row,.status-split{grid-template-columns:1fr}.topbar h1{font-size:18px}.top-actions .icon-button{display:none}.stack-mobile{align-items:flex-start;gap:10px;flex-direction:column}.metric-card{min-inline-size:132px}.toast{right:12px;left:12px;bottom:12px;text-align:center}.schedule-summary{margin-top:10px}.agenda-item{grid-template-columns:1fr}.agenda-actions{justify-content:flex-start}.initiative-card{display:block}.initiative-stats{margin-top:12px;overflow-x:auto}.case-toolbar{justify-content:flex-start;flex-wrap:wrap}}

/* 2026-08-06 readability pass.
   Presentation only: no copy, markup, behavior, or integration changes. */
body{font-size:14px;line-height:1.45}

@media(min-width:851px){
  .sidebar{width:228px;flex-basis:228px}
  .main-content{width:calc(100% - 228px);margin-left:228px}
}

.brand{height:88px;padding:12px 20px}
.brand img{width:112px}
.brand span{font-size:10px;line-height:1.3}
.main-nav{padding:16px 10px 13px;gap:4px}
.main-nav:before{padding:0 9px 8px;font-size:10.5px}
.nav-item{min-height:42px;gap:10px;padding:9px 12px;font-size:13px;line-height:1.25}
.nav-item>span{width:18px;font-size:16px}
.nav-item b{min-width:23px;padding:3px 7px;font-size:10px}
.sidebar-note{margin:0 10px 12px;padding:12px;font-size:11px;line-height:1.5}
.sidebar-note strong{font-size:11px}
.sidebar-note small{font-size:10px}
.status-dot{width:7px;height:7px}
.agent-card{margin:0 10px 16px;padding:10px 9px;gap:9px}
.avatar{width:32px;height:32px;font-size:11px}
.agent-card strong{font-size:11px}
.agent-card small{font-size:9.5px}

.topbar{height:88px;padding:0 26px}
.eyebrow{margin-bottom:5px;font-size:11px}
.topbar h1{font-size:25px}
.top-actions{gap:11px}
.global-search{width:340px;min-height:42px;padding:0 12px}
.global-search span{font-size:18px}
.global-search input{font-size:13px}
.primary-button,.secondary-button,.icon-button{min-height:40px;padding:9px 14px;font-size:12.5px}
.icon-button{width:40px;padding:0}

.view{padding:22px 24px 48px}
.welcome-row,.section-intro{min-height:64px;gap:24px;margin-bottom:16px}
.welcome-row h2,.section-intro h2{margin-bottom:6px;font-size:25px}
.welcome-row p,.section-intro p,.panel-header p{font-size:12.5px;line-height:1.5}
.date-chip{padding:9px 12px;font-size:11.5px}
.metric-grid{gap:12px;margin-bottom:18px}
.metric-card{min-inline-size:165px;max-inline-size:220px;min-height:92px;padding:13px 14px}
.metric-top{gap:14px;font-size:11.5px}
.metric-icon{width:28px;height:28px;font-size:13px}
.metric-value{margin:6px 0 2px;font-size:25px}
.metric-foot{font-size:10.5px;line-height:1.35}
.content-grid,.schedule-layout{grid-template-columns:minmax(0,1fr) 300px;gap:16px}
.panel{border-color:#e3e8ee}
.panel-header{min-height:66px;gap:20px;padding:14px 16px}
.panel-header h3{margin-bottom:4px;font-size:17px}
.panel-actions{gap:9px}
.panel-actions select,.field-label select,.agenda-panel .panel-header select{min-height:40px;padding:8px 32px 8px 11px;font-size:12.5px}

.table-wrap{scrollbar-gutter:stable}
table{min-width:940px}
th{padding:11px 12px;font-size:11.5px;line-height:1.3}
td{padding:12px;font-size:12px;line-height:1.35}
.player-cell{gap:10px}
.table-avatar{width:31px;height:31px;font-size:10px}
.player-cell strong,.cell-primary{font-size:12.5px}
.player-cell small,.cell-secondary{margin-top:3px;font-size:10.5px}
.stage-badge,.crisp-badge{padding:5px 8px;font-size:10px}
.open-row{font-size:20px;padding:4px 7px}
.row-tags{gap:4px;margin-top:5px}
.row-tag{padding:3px 7px;font-size:9.5px}

.connection-banner{gap:10px;margin-bottom:16px;padding:11px 14px;font-size:11.5px;line-height:1.5}
.connection-dot{width:7px;height:7px}
.activity-feed{padding:3px 16px 14px}
.activity-item{gap:11px;padding:14px 0}
.activity-icon{width:30px;height:30px;font-size:12px}
.activity-item p{font-size:11.5px;line-height:1.5}
.activity-item time{font-size:10px}

.audience-grid{gap:14px}
.audience-card{min-height:200px;padding:17px}
.audience-icon{width:36px;height:36px;font-size:16px}
.audience-count{font-size:24px}
.audience-card h3{margin:16px 0 6px;font-size:15px}
.audience-card p{font-size:11.5px;line-height:1.55}
.audience-actions{gap:9px;padding-top:16px}
.audience-actions button{min-height:38px;padding:8px 12px;font-size:11.5px}
.boundary-card{margin-top:16px;padding:16px 18px;gap:14px}
.boundary-icon{width:35px;height:35px;font-size:17px}
.boundary-card h3{font-size:14px}
.boundary-card p{font-size:11.5px;line-height:1.55}

.integration-layout{gap:16px}
.architecture-flow{padding:26px 18px;grid-template-columns:1fr 70px 1fr 70px 1.1fr}
.system-card{min-height:205px;padding:19px}
.system-icon{width:44px;height:44px;font-size:17px}
.system-card h4{font-size:16px}
.system-card p{font-size:11px;line-height:1.55}
.system-card small{padding:5px 8px;font-size:9px}
.flow-arrow{font-size:21px}
.flow-arrow small{font-size:9px}
.integration-checklist .check-row{gap:12px;padding:15px 16px}
.check-row>span{width:26px;height:26px;font-size:10px}
.check-row strong{font-size:12px}
.check-row p{font-size:10.5px;line-height:1.5}
.check-row em{font-size:9px}

.schedule-summary{gap:9px}
.schedule-summary span{min-width:96px;padding:10px 12px;font-size:10.5px}
.schedule-summary strong{font-size:21px}
.calendar-toolbar{gap:20px;margin-bottom:14px}
.calendar-period-nav{grid-template-columns:40px minmax(270px,auto) 40px}
.calendar-nav-button,.calendar-today-button,.calendar-mode{min-height:38px;font-size:11.5px}
.calendar-nav-button{width:40px;font-size:21px}
.calendar-range-label{min-width:270px;font-size:14px}
.day-focus{margin-bottom:16px;padding:20px 22px}
.day-focus span{font-size:10px}
.day-focus strong{font-size:21px}
.day-focus small{font-size:11px}
.week-strip{gap:9px;margin-bottom:16px}
.week-day{min-height:88px;padding:11px}
.week-day span{font-size:10px}
.week-day strong{font-size:22px}
.week-day small{font-size:9.5px}
.month-weekday{padding:10px;font-size:10px}
.month-day{min-height:88px;padding:10px}
.month-day>span{font-size:12px}
.month-day>strong{font-size:10.5px}
.month-day>small{font-size:9px}
.agenda-list{padding:0 16px 16px}
.agenda-item{grid-template-columns:92px minmax(0,1fr) auto;gap:14px;padding:16px 0}
.agenda-time strong{font-size:12px}
.agenda-time span{font-size:10px}
.agenda-main>p{font-size:12px}
.agenda-main blockquote{font-size:10.5px;line-height:1.5}
.agenda-actions button{min-height:37px;padding:8px 11px;font-size:10.5px}
.empty-agenda strong{font-size:14px}
.empty-agenda p{font-size:11px}
.guide-list{padding:5px 16px 16px}
.guide-list>div{gap:11px;padding:14px 0}
.guide-list span{width:26px;height:26px;font-size:10px}
.guide-list p{font-size:10.5px;line-height:1.55}

.initiative-card{gap:24px;margin-bottom:16px;padding:17px 19px}
.initiative-card h3{font-size:17px}
.initiative-card>div>p:last-child{font-size:11.5px;line-height:1.55}
.initiative-stats{gap:9px}
.initiative-stats div{min-width:72px;padding:9px 10px}
.initiative-stats strong{font-size:20px}
.initiative-stats span{font-size:9px}
.case-toolbar{gap:9px;margin-bottom:14px}
.status-split{gap:13px;margin-bottom:13px}
.status-split>div{padding:15px}
.status-split label{font-size:10px}
.status-split small{font-size:10px;line-height:1.5}

.player-drawer{width:min(680px,100%)}
.drawer-header{padding:21px}
.drawer-header h2{font-size:24px}
.drawer-header>div>p:last-child{font-size:11.5px}
.close-button{width:36px;height:36px;font-size:21px}
.drawer-content{padding:15px 15px 38px}
.drawer-grid{gap:13px}
.info-card{padding:16px}
.info-card h4{margin-bottom:12px;font-size:10.5px}
.info-list{gap:12px}
.info-item label{font-size:9.5px}
.info-item strong{font-size:11.5px}
.service-controls{margin-top:13px}
.service-controls .control-row{gap:11px;margin-bottom:11px}
.field-label{font-size:10.5px}
.field-label select,.field-label input,.field-label textarea{margin-top:6px;min-height:41px;padding:9px 11px;font-size:12.5px}
.conversation{margin-top:13px}
.conversation-header{padding:12px 14px}
.conversation-header h4{font-size:12px}
.channel-chip{padding:4px 8px;font-size:9.5px}
.message-thread{padding:16px}
.message{margin-bottom:12px}
.bubble-message{padding:10px 12px;font-size:12px;line-height:1.5}
.message-time{font-size:9.5px}
.thread-loading,.thread-empty{font-size:11px}
.thread-older .secondary-button{min-height:32px;font-size:10px}
.message-tag{font-size:9px}
.message-file{font-size:10px}
.message-event{font-size:9.5px}
.related-card{margin-top:13px}
.related-list{gap:8px}
.related-empty{font-size:11px}
.related-warning{padding:9px 11px;font-size:10.5px}
.related-toggle{gap:8px;padding:10px 12px}
.related-when{font-size:10.5px}
.related-state,.related-tag{font-size:9px}
.related-preview{font-size:10.5px}
.related-open{padding:0 12px;font-size:10px}
.related-thread{padding:12px}

.cert-list{gap:8px}
.cert-loading,.cert-empty{padding:13px;font-size:11px}
.cert-row{gap:14px;padding:11px 13px}
.cert-main strong{font-size:12.5px}
.cert-main small{font-size:10.5px}
.cert-tag{font-size:9px}
.cert-dates{font-size:10.5px}
.followup-meta,.followup-empty{padding:11px 13px}
.followup-meta span{font-size:12px}
.followup-meta small,.followup-empty{font-size:10.5px}
.agenda-author{font-size:9.5px}
.compact-conversation .conversation-header>div p{font-size:10px}
.conversation-foot{padding:10px 13px;font-size:10px}

.template-intro-actions{gap:14px}
.template-archive-toggle{font-size:11px}
.template-layout{grid-template-columns:minmax(0,350px) minmax(0,1fr);gap:16px}
.template-list{padding:12px}
.template-none{font-size:11px}
.template-search{padding:11px 12px 0}
.template-search input{min-height:38px;padding:0 11px;font-size:11.5px}
.template-row{margin-bottom:7px;padding:11px 12px}
.template-row-name{font-size:12px}
.template-row-name em{font-size:9px}
.template-row-body{font-size:10.5px;line-height:1.5}
.template-row-meta{font-size:9.5px}
.template-editor{padding:16px}
.template-empty{font-size:11.5px}
.template-fields-label{font-size:10px}
.template-chip{padding:5px 9px;font-size:10px}
.template-preview{padding:12px}
.template-preview-text{font-size:11.5px}
.template-preview-toggle{font-size:9.5px}
.template-conflict{padding:11px 12px;font-size:10.5px}
.link-button{font-size:10.5px}
.tag-block>label{font-size:10px}
.tag-block>small{font-size:10px}
.tag-row{gap:7px}
.tag-chip{padding:5px 10px;font-size:10.5px}
.tag-chip.is-crisp.is-mapped em{font-size:9px}
.suppression-banner{padding:12px 14px}
.suppression-banner strong{font-size:11.5px}
.suppression-banner small{font-size:10px}
.suppression-banner em{font-size:10.5px}
.send-guard{padding:12px}
.send-guard strong{font-size:11px}
.send-guard small{font-size:10px}
.composer-template-note{padding:10px 12px;font-size:10.5px}
.quick-reply{gap:9px;padding:11px}
.quick-reply input{min-height:40px;padding:0 11px;font-size:12px}

.modal{width:min(650px,calc(100% - 30px))}
.modal-header,.modal-footer{padding:16px 20px}
.modal-header h2{font-size:22px}
.modal-body{padding:19px 20px}
.recipient-summary{padding:11px 12px;font-size:11.5px}
.recipient-pill{padding:4px 8px;font-size:9.5px}
.recipient-note{font-size:10.5px}
.message-guidance{padding:11px 12px;font-size:10.5px}
.lockout-card h1{font-size:21px}
.lockout-card p{font-size:12px}
.lockout-email{font-size:11.5px}
.lockout-foot{font-size:10.5px!important}
.toast{padding:12px 16px;font-size:12px}

@media(min-width:851px) and (max-width:1280px){
  .sidebar{width:216px;flex-basis:216px}
  .main-content{width:calc(100% - 216px);margin-left:216px}
  .view{padding:19px 20px 44px}
  .global-search{width:260px}
  .content-grid,.schedule-layout{grid-template-columns:minmax(0,1fr) 280px}
  .metric-card{min-inline-size:155px}
}

@media(max-width:850px){
  .sidebar{width:76px;flex-basis:76px}
  .main-content{width:calc(100% - 76px);margin-left:76px}
  .brand{height:82px;padding:12px 8px}
  .brand img{width:58px}
  .nav-item{min-height:42px;padding:8px}
  .topbar{height:82px;padding:0 14px}
  .view{padding:15px}
}

@media(max-width:650px){
  .topbar h1{font-size:20px}
  .welcome-row h2,.section-intro h2{font-size:22px}
  .metric-card{min-inline-size:145px}
  .player-drawer{width:100%}
}

/* Optional informational side panels. The primary work area can reclaim the full width. */
.collapsible-side-layout.side-collapsed{grid-template-columns:minmax(0,1fr)}
.collapsible-side-layout.side-collapsed>.collapsible-side-panel{display:none}
.collapsible-side-layout:not(.side-collapsed)>.collapsible-side-panel{display:block}
.side-panel-toggle{
  min-height:40px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:7px;
  padding:8px 10px;
  border:1px solid #cbd8e6;
  border-radius:6px;
  background:#fff;
  color:#31506f;
  font:inherit;
  font-size:11.5px;
  font-weight:700;
  white-space:nowrap;
  cursor:pointer;
  transition:border-color .15s ease,background .15s ease,box-shadow .15s ease;
}
.side-panel-toggle:hover{border-color:#78a9db;background:#f6faff;box-shadow:0 2px 7px rgba(43,87,132,.08)}
.side-panel-toggle:focus-visible{outline:0;border-color:#5d9bd8;box-shadow:0 0 0 3px rgba(25,118,210,.12)}
.side-toggle-icon{display:inline-grid;place-items:center;min-width:12px;font-size:19px;line-height:1;font-weight:500}

@media(max-width:1000px){
  .side-toggle-label{display:none}
  .side-panel-toggle{width:40px;padding:7px}
}